Course curriculum

  • 1

    Introduction and aims

    • Introduction

    • Aims

    • What's in it for me?
  • 2

    Vulnerability

    • Vulnerable Debtors
  • 3

    Scenarios 1

    • First impressions introduction

    • First impressions
  • 4

    Red flags

    • What are red flags?

    • Playing the system?

    • What to look out for
  • 5

    How to move from identifying red flags to support

    • Starting the conversation and staying with it

    • When the debtor discloses a vulnerability - using TEXAS

    • Understanding vulnerability - using IDEA

    • When they threaten to take their life - BLAKE

    • Logging information

    • Creditors' responsibilities
  • 6

    Scenarios 2

    • Gaining further insight
  • 7

    Safeguarding

    • Definition of safeguarding, what is abuse, categories of abuse, and what I can do.
  • 8

    Your wellbeing

    • 6 tips for wellbeing
  • 9

    Final Knowledge Check

    • Final Knowledge Check - Vulnerable Debtors
  • 10

    Summary and takeaways

    • Summary and final thoughts

    • Learning takeaways and downloads

    • Thank you

Social proof: reviews

5 star rating

Excellent Course

Sharon Robinson

It covers the subject very well and not only is it good for the EA's but office staff would learn a lot from this course too.

It covers the subject very well and not only is it good for the EA's but office staff would learn a lot from this course too.

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5 star rating

Great course, really helpful.

ross johnson-davies

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